The Sanctuary at Kiawah Island installed The Concierge Assistant software system from Gold Key Solutions to automate its signature guest service operation. The software application allows property staff to automatically and securely create profiles of each guest, list their preferences in every area from dining to nature programs, and print out individual activity itineraries for each day that guests are on property.
“Luxury hotel operators often think they know what their guests want,” said Vikram Sood, hotel manager at The Sanctuary at Kiawah Island. “The Concierge Assistant system shows us what our guests really desire and lets us customize their stay to meet specific needs that enrich their experience.” Sood said the property uses the system to automate many administrative chores which frees hotel staff to spend more time delivering personalized attention to visitors. The software also lets hotel teams communicate guest needs instantly throughout the resort, including past-stay history for each guest, and can display a digital photo to allow consistent recognition.
“With The Sanctuary’s level of clientele, security is a key issue,” said Newton Gore, president of Gold Key Solutions. “The system is extremely secure; it utilizes the property’s own protected network and server eliminating danger of identity theft by persons using an Internet connection to obtain guest information or credit card data.”
Opened in October 2003 and styled after a grand Southern mansion by the sea, The Sanctuary at Kiawah Island is widely known for its access to one of America’s most beautiful natural environments and its proximity to five signature golf courses, including The Ocean Course, host of the 2007 Senior PGA Championship. Kiawah Island is a barrier island with beautiful and diverse habitats. Dunes, miles of sandy beach, an immense marsh with tidal creeks, moss-draped maritime forests, ponds, and living lagoons mark the landscape. With those stunning surroundings, “Our goal is to give guests a beautiful environment where they can create new family traditions,” said Sood.