TeleTech and Best Western Forge Agreement

15th Feb 2005

TeleTech Holdings, a
leading global provider of customer management and business process
outsourcing (BPO) solutions, today announced a multi-year agreement with
Best Western International, the world’s largest hotel chain. Under terms of the three-year agreement, TeleTech will provide
multilingual support for Best Western International’s customer loyalty
program and reservations, while helping drive increased customer
satisfaction, brand loyalty, and operational effectiveness for the
company. Partnering with TeleTech gives Best Western International the
ability and flexibility to scale according to market and customer demand.
Chosen because of its 23 years of knowledge and skill in managing the
entire customer experience, TeleTech will help the company improve
customer satisfaction internationally by enabling access to advanced
customer management technologies.

“Best Western International is committed to providing a world-class
customer experience,” said William Jansen, vice president, worldwide
reservation services, Best Western International. “The agreement with
TeleTech will allow us to provide the highest level of service to our
hotel visitors while realizing significant cost efficiency and
organizational flexibility.”

“Working with TeleTech allows the management of Best Western International
to focus resources and funds on its core business, thus delivering value
to its bottom line,” said Greg Hopkins, executive vice president, business
development, TeleTech. “TeleTech can strategically help the world’s
largest hotel chain improve cost efficiency while providing access to new
technologies. And, our integrated technologies and services are designed
to further enhance their customer loyalty and satisfaction.”


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