Nelda Rivas Wins IHG Best Executive Housekeeper

Nelda Rivas from the Holiday Inn
Austin Northwest/Arboretum has received the InterContinental Hotels Group 2004 Best of the Best Executive Housekeeper of the Year award. Nelda Rivas was honored during a special ceremony at the 2004 IHG Americas
Investors & Leadership Conference in Chicago, IL, October 20-22, 2004.
More than 3,500 franchise owners, operators and company officials attended
the conference. An award trophy and medallion were presented in
recognition of her exemplary service. This was an honor bestowed upon the
very best of over 900 housekeeping managers.

Nominees were selected based on performance that goes above and beyond
day-to-day job responsibilities, outstanding and unusual service to the
property, guests and the community. Rivas received this great honor during
a year in which she not only assumed responsibility for housekeeping, but
within the maintenance department as well.

“We all face dilemmas,” said General Manager Andy Crowel, “but what truly
separates the award winners from the rest is the driving passion and
tenacity to do what is right, no matter how difficult it may be.”

The 194-guestroom Holiday Inn Austin Northwest is the perfect setting for
relaxation. Each guest room offers high-speed Internet access, coffee
makers, hair dryers, iron/ironing board and two-line telephones with data
ports and voicemail. Other hotel features include indoor/outdoor heated
pool, large whirlpool, 24-hour fitness center, 24-hour business center and
over 4,000 square feet of meeting space. The hotel is located a short
distance from some of Austin’s greatest shopping and attractions including
the Arboretum, 6th Street Entertainment District, LBJ Library & Museum,
University of Texas and the State Capitol.
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