Mercator’s Chameleon Set To Transform The Air Cargo Business

1st Nov 2004

Mercator, the IT division of the Emirates Group, is set to transform the way the air cargo industry does business, with the launch of Chameleon - its new generation cargo system.

The revolutionary multi-million dollar system, fully owned, designed, developed and implemented by the Dubai-based IT division of the Emirates Group, will re-affirm Mercator’s growing reputation as an airline solutions provider that delivers the answers to the industry’s challenges.

Already in use within Emirates SkyCargo and Dnata Cargo, the system is now being offered to airlines and ground handlers around the world, so that they, too, can benefit from its powerful functionality.

It harnesses the latest technology to give them the freedom they need to manage their cargo terminal operations efficiently and profitably, shaking off the ties of yesterday’s out-dated systems and processes.

It takes care of the entire management and monitoring of cargo consignments, from the moment a shipment is delivered to the airline or its ground handler, through to the end of the supply chain.


Jean Pierre De Pauw, Senior Vice President Dnata Cargo said: “This innovative system is revolutionising cargo management at Dnata, and is changing the way we work - for good.
“It uses the very latest technology to streamline our operations, using the most accurate and powerful management information systems. We can offer customers an unrivalled service and are enhancing Dubai’s role as a major global cargo hub.”

Chameleon blends effortlessly into any environment, from the smallest local operation to the biggest global cargo hub. Flexible and adaptable, it can fit in seamlessly with current business conditions and trends.

It dramatically improves service standards by being proactive instead of reactive, actively seeking out potential problems and taking the necessary measures. It streamlines communications, sharpens decision-making, and lifts productivity and profitability to new heights.

Joshua Koshy, Senior Vice President IT at Mercator, said: “Chameleon represents a remarkable achievement for Mercator and the Emirates Group, even more so when you consider that it was entirely designed and built in-house by our own IT professionals.

“The system really sums up what we’re about. It sets new standards for the industry, and is not afraid of doing things in a different way. It leads rather than follows, and it will become a force to be reckoned with inside the air cargo industry. This is a real winner.”


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