Under terms of the agreement, TeleTech will provide multilingual support
for AeroMexico’s ticket sales for the 43 cities in Mexico, 80 destinations
in the U.S. and Canada, and six countries in Europe and South America that
AeroMexico serves. TeleTech will also support ticket sales and
reservations for AeroMexico’s Gran Plan vacation packages.
In addition, TeleTech will expand its inbound customer management and
reservations support to include all of AeroMexico’s customers worldwide.
TeleTech will also continue to manage AeroMexico’s customer loyalty
program, which has increased AeroMexico’s customer base and improved
overall customer satisfaction.
“AeroMexico is committed to providing quality customer interactions for
our valuable customers,” said Augusto Fernandez Kegel, AeroMexico’s vice
president of marketing products and E-business. “TeleTech has been
providing superior solutions over the past two years. Our decision to
extend the relationship was based on TeleTech’s ability to consistently
achieve our business and customer objectives.”
“We are honored that AeroMexico elected to expand its relationship with
TeleTech to manage the majority of their customer strategies and
interactions,” said Marcelo Franca, TeleTech’s president and general
manager of Latin American operations. “We will leverage our customer
solutions and sales expertise, combined with our cost improvement
initiatives and operational efficiencies, to help solidify AeroMexico as
Mexico’s leading airline.”