Date: Thursday, 4th June 2015
30 Park Street
London, United Kingdom
Managing Customer Complaints is an ABTA seminar which builds upon the long-running, popular core-skills Complaints Handling Workshop.
This seminar is aimed at those who are responsible for developing, influencing, and implementing your complaints handling strategy, as well as those who oversee your business complaints handling procedures. It is ideal for owners, directors, team leaders and managers in customer care, customer relations and operations.