Start Date: Wednesday, 22nd February 2012
End Date: Friday, 24th February 2012
Sofitel Hamburg Alter Wall
Hamburg , Germany
Aviation is changing more and more from a transport industry to a service industry. For companies in the aviation industry, this means an intense reorientation. The independent operational and functional processes of individual companies are having to give way to an increased adoption of the customer viewpoint. This is the only way to ensure responsiveness to requirements and higher levels of value creation.