KLM Royal Dutch Airlines is the latest travel brand to sign up with RightNow in a bid to enhance the level of customer support for their mobile website. BTN speaks to Ian Tickle, who was recently appointed as vice president, EMEA, RightNow, to find out some of the latest challenges and trends for travel organisations looking to boost their mobile web presence.
RightNow is powering great customer experiences for airline KLM Royal Dutch Airlines. With RightNow CX, the customer experience suite, KLM is delivering dynamic support information to customers on its award winning mobile website.
Dutch flag carrier KLM has unveiled plans to use recycled cooking oil on 200 flights between Paris and Amsterdam. The planes will use biokerosene, a fuel derived from used frying oil, which has to be tested to meet the same technical specifications as traditional kerosene.
Dutch flag-carrier KLM Royal Dutch Airlines is to return to Rio de Janeiro with effect from November 1st 2011. Rio is an attractive destination for European tourists especially because of famously popular beaches like Copacabana and Ipanema.
Air France and KLM Royal Dutch Airlines, one of the world’s largest airline groups flying more than 71 million passengers annually, and Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, today announce the group’s successful migration to Amadeus’ Altéa Inventory solution.
KLM has reignited the debate about EU airline compensation rules, following its decision to reimburse only 24 hours worth of hotel and meal expenses to passengers caught up in the volcanic ash cloud.
Already sharing the same reservation system from Amadeus, the two airlines take one step further toward the consolidation and modernisation of their passenger service system.
OK, so we are not usually excited about luggage tags, but this is a pretty cool promotion from KLM
KLM Royal Dutch Airlines and the Romanian flag carrier TAROM are to begin codesharing from 1 of June 2009. The codeshare agreement applies to connecting flights between Amsterdam and Bucharest and vice versa.
KLM Royal Dutch Airlines has started a culinary collaboration with television chef Daniel Green, who has designed meals for passengers travelling in KLM’s Economy Class from the United States. Chef Green is widely known for his focus on healthy eating.
The conveyor belt of route reductions continues today with Northwest Airlines and its trans-Atlantic joint venture partner KLM announcing suspension of three services from 1 October - termination of flights between Detroit-Dusseldorf and Hartford-Amsterdam, and seasonal suspension of Minneapolis/St. Paul-Paris.
Mr. Bart Vos, currently KLM’s Senior Vice President Distribution and E-commerce and Deputy Executive Vice President Commercial, has been appointed Senior Vice President Marketing & Brand, KLM.