Airlines operating in the UK have not faced a single fine for breaking consumer law on refunds, delays or cancellations since 2003, consumer organisation Which? has revealed.
The UK Civil Aviation Authority has found airlines have upped their game when it comes to providing refunds in the wake of the Covid-19 outbreak. Virgin Atlantic was, however, singled out for its poor service.
The UK Civil Aviation Authority has toughened its line on airline refunds as questions continue to grow. The aviation watchdog warned airlines they are legally required to provide refunds to customers who had their flights cancelled because of the coronavirus.
The announcement comes after it was confirmed the ATOL renewal would be extended until April 28th due to the unprecedented events arising from Covid-19.
Consumer organisation Which? has urged the Civil Aviation Authority to do more to force airlines to offer timely refunds for cancelled flights in the wake the coronavirus outbreak.
While the claims system is open for new claims until September this year, the CAA encouraged anyone who has not yet opened a claim to do so as soon as possible.
The decision has been made to allow industry and the CAA itself to use the time to focus on overcoming unprecedented challenges presented by the Covid-19 pandemic.
In a statement earlier, Richard Moriarty, chief executive of the UK Civil Aviation Authority, said: “This is the most challenging period for aviation and package holiday businesses we have witnessed.”