Caa News
CAA extends ATOL credit note scheme
In July, the ATOL scheme announced, following confirmation from the department for transport, that refund credit notes issued for cancelled bookings as a result of Covid-19 would be protected.
Bradley takes up CAA head of flight operations role
Glenn Bradley brings 30 years of aviation experience to the role, having initially joined the Royal Air Force flying the iconic Tornado aircraft in 1987.
ATOL renewal figures fall sharply in September
The UK Civil Aviation Authority has revealed that of the 1,261 ATOL licences that expired at the end of September, 995 have been renewed. There are a further 90 still in the process in renewal.
Calls for new Civil Aviation Authority powers
Airlines operating in the UK have not faced a single fine for breaking consumer law on refunds, delays or cancellations since 2003, consumer organisation Which? has revealed.
CAA welcomes improving airline refund situation
The UK Civil Aviation Authority has found airlines have upped their game when it comes to providing refunds in the wake of the Covid-19 outbreak. Virgin Atlantic was, however, singled out for its poor service.
UK government backs refund credit notes
The UK travel industry has welcomed announcements from the department for transport and the CAA that ATOL protection will be extended to cover refund credit notes.
Civil Aviation Authority urges airlines to do more on refunds
The Civil Aviation Authority has said airlines operating in the UK still had work to do when it came to offering refunds for cancelled flights in the wake of the coronavirus pandemic.
Airline regulator warns carriers on cash refunds
The UK Civil Aviation Authority has toughened its line on airline refunds as questions continue to grow. The aviation watchdog warned airlines they are legally required to provide refunds to customers who had their flights cancelled because of the coronavirus.
Hillier appointed new CAA chairman
Stephen Hillier has been selected as the next chairman of the UK Civil Aviation Authority. The former head of the Royal Air Force is the preferred candidate of transport secretary Grant Shapps.
Hundreds of companies make use of ATOL extension
The announcement comes after it was confirmed the ATOL renewal would be extended until April 28th due to the unprecedented events arising from Covid-19.
Which? calls on CAA to do more in refund battle
Consumer organisation Which? has urged the Civil Aviation Authority to do more to force airlines to offer timely refunds for cancelled flights in the wake the coronavirus outbreak.
CAA pays out £350m in ATOL claims following Thomas Cook collapse
While the claims system is open for new claims until September this year, the CAA encouraged anyone who has not yet opened a claim to do so as soon as possible.