Rail & Coach News Page 5
Which? savages UK rail complaints systems
Britain’s broken rail complaints system has led to train companies failing to deal with passenger concerns effectively and is even failing to treat customers with basic courtesy, new analysis from Which? reveals.
BlaBlaCar acquires Ouibus for €101m to offer bus services
BlaBlaCar has made an offer to acquire Ouibus, a subsidiary of SNCF and market-leading French bus operator. The move will allow BlaBlaCar to broaden, for the first time, its mobility offer beyond carpooling.
Eurostar reports record sales revenue for third quarter
Passenger numbers were up by 12 per cent compared with the previous year, rising to three million for the period, while sales revenues grew by 17 per cent to £247 million.
Key appointments at Heathrow Express
Dedicated airport rail service Heathrow Express has announced two new senior appointments with Les Freer becoming director and Sophie Chapman appointed head of operations.
Rocky Mountaineer launches revamped Tracks training system
Rocky Mountaineer has launched its revamped and all-encompassing Tracks training; an exclusive way for travel agents to become a Rocky Mountaineer Specialist.
Pepper joins Eurostar team at St. Pancras in London
In a first for the UK travel industry, the interactive humanoid robot offers customers, particularly families and children, a fun new way to find out about their journey before departure and entertains younger travellers.
London-Bordeaux rail route examined in new feasibility study
This agreement is a key milestone in the innovative cooperation between SNCF-Réseau, Eurotunnel, Lisea and HS1 in their bid to create a ‘turn-key’ open access route for an operator.
AccorHotels and Eurostar sign loyalty partnership
AccorHotels and Eurostar have announced a partnership between their existing loyalty programmes, Le Club AccorHotels and Club Eurostar.
Trainline signs Real Russia partnership to open new routes
The partnership means Trainline now provides customers with access to iconic trans-continental journeys like the famous Trans-Siberian Express, and the high-speed Sapsan trains between Moscow and St. Petersburg or Nizhny Novgorod.
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Vibrant Express to connect Hong Kong to China high-speed rail network for first time
Following almost 20 years of planning and construction, the Hong Kong Express Rail Link will fully open on September 23rd, connecting the city with the rest of mainland China’s 25,000-kilometre-long national high-speed rail network for the first time.
Trainline launches first artificial intelligence-powered voice disruption rail alerts
Trainline has launched the world’s first personalised disruption voice alerts for rail, integrated into its voice app, built for the Google Assistant.
Eurostar launches cocktail bar in London St Pancras lounge
Located upstairs in the London lounge, the circular black and gold bar provides an atmospheric space for travellers to sample a selection of complimentary cocktails designed exclusively by the London Cocktail Club.