Trading Standards steps in over TripAdvisor bad review furore
Trading Standards has confirmed a hotel which charged guests an additional £100 following a bad review on TripAdvisor will issue no further fines.
Tony and Jan Jenkinson posted the negative comment on the leading travel website after being unimpressed with the one night they spent at the Broadway Hotel in Blackpool.
After finding £100 has been charged to their credit card the hotel said its policy was to charge for negative reviews.
The policy, contained in a booking document, read: “Despite the fact that repeat customers and couples love our hotel, your friends and family may not.
“For every bad review left on any website, the group organiser will be charged a maximum £100 per review.”
However, officials at Trading Standards said the hotel has breached unfair trading practice regulations.
The couple have sought a refund via their credit card company.