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FCm adds travel risk management programme to services

FCm adds travel risk management programme to services

FCm Travel Solutions has given its suite of traveller safety services a significant boost by adding a world-class travel risk management programme in partnership with iJET international.

FCm Secure uses iJET’s risk intelligence and global response hotline, in conjunction with FCm’s technology and operations, to provide clients with a comprehensive portfolio of cost effective TRM solutions.

FCm’s senior director of global TRM, Charles Brossman said that this year FCm would be investing heavily in the development and roll-out of a prescriptive global TRM programme with the expansion of FCm Secure.

“Our clients understand that TRM is something that must be proactively adopted, no matter what industry they work in or the size of their company,” Brossman said.

“As a global TMC we need to make sure we continue to innovate and provide affordable TRM solutions for small, mid and larger companies.”

FCm Secure will be rolled out from the end of Q2 2014 and will enable customers to develop a risk management programme that suits their specific needs.

The triple-tiered programme, offers free and paid options including:

  • Secure Start: a no cost option for FCm customers that acts as a starting point for building a customer’s individual TRM programme. It includes itinerary-based traveller tracking; a colour coded ‘risk map’ dashboard (powered by iJET); GPS/mobile based traveller tracking; FCm global crisis communications process via email and SMS; subscription-based security alerts to travel managers (powered by iJET); and security alerts available to travellers via FCm’s portal.
  • Secure Protect: is the combination of the base, no-cost Secure Start offering and additional paid features. Options include a communications feature giving client administrators the ability to send their own emails and SMS text messages to travellers from a traveller location report; trip briefing tied to itinerary and automated report distribution.
  • Secure Outreach: a global response hotline available for clients that require crisis support above and beyond FCm’s regular after-hours emergency services. Eligible clients who purchase Secure Outreach have access to a hotline staffed 24/7 by iJET’s global response operations.

Charles Brossman said the no-cost Secure Start option would be available for eligible clients using FCm’s reporting tool ClientBank.

Based on the ClientBank reporting platform FCm Secure will also integrate with other FCm traveller tools such as Portal and the FCm Mobile app.

“Unlike other TRM programmes on the market, Secure Start gives clients access to a range of free features that often come at a cost, including a custom version of iJET’s globally leading risk alerts and GPS based traveller tracking,” Brossman said.

“In addition, by connecting FCm’s emergency travel services to iJET’s global response hotline we can provide a more affordable yet effective solution for standardised crisis response with Secure Outreach.

“There are also key elements of FCm Secure that have been specially designed for the corporate travel market which haven’t really been available at the price point that we will be offering these services at.

“Clients will benefit from faster and more comprehensive crisis communications, which means travellers receive critical information faster.”

iJET CEO Bruce McIndoe, welcomed the new partnership and said iJET was excited about working with FCm to implement a unique global TRM platform for FCm customers.

“iJET delivers a broad range of intelligence-driven operational risk management solutions to ensure multinational, regional and local organisations can operate globally with confidence.

“These solutions, when combined with FCm’s platforms will provide a leading and comprehensive TRM programme for FCm and its customers,” McIndoe said.

“With support from iJET, FCm can provide customers with more automation, better travel risk intelligence and higher levels of response services.”