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Shangri-La Hotels Launches OPERA System

Asia Pacific’s
leading luxury hotel group, Shangri-La Hotels and Resorts, announces the
launch of MICROS-Fidelio’s OPERA Central Reservations and Customer
Information Systems with a total investment of over US$3 million.Commenting on the new systems, Martin F. Waechter, Shangri-La’s chief
marketing officer, said: “Shangri-La is renowned worldwide for its highly
personalized service. The new MICROS-Fidelio Opera system allows us to
support our staff and ensure consistent service delivery. The easy access
to information helps us identify trends enabling us to anticipate guest
needs and exceed expectations. The central systems drive all distribution
channels of Shangri-La. The group’s regional reservations centers in Hong
Kong, Tokyo, London and Kuala Lumpur now offer all rates and last room
availability to guests, travel agents and companies calling worldwide
through toll-free numbers.”

Anand Rao, Shangri-La’s Chief Information Officer added: “The new systems
offer single image inventory, based on real-time synchronization of
transactional and profile data between the hotel and central systems.
These systems further support rate integrity and last room availability
across distribution channels including Shangri-La’s hotel direct
reservations, worldwide toll-free numbers and the company’s website, Within the next six months, the Shangri-La
website and various third party booking engines will be interfaced to the
central systems via an XML messaging platform. This will allow customers a
choice of booking channels and the benefit of the best rates and

“Shangri-La is one of the most respected hotel companies in the world and
has been on the forefront of hospitality automation as a launch customer
for many applications of MICROS-Fidelio. It is an honor for us to have
Shangri-La as the launch customer for OPERA CRS and CIS in Asia/Pacific,”
said Stefan M. Piringer, President of MICROS-Fidelio Asia/Pacific.

“We are excited to continue working together with Shangri-La on the OPERA
Central Systems suite that creates new higher standards, including multi-
lingual capabilities such as double byte as well as the ability to manage
multiple loyalty programs concurrently in a fully integrated manner,” Mr.
Piringer added. “Shangri-La has been an important partner of MICROS for
years and we look forward to advancing this partnership as Shangri-La
deploys the Opera Suite.”