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Amex Global Business Travel launches ground transport platform

Amex Global Business Travel launches ground transport platform

American Express Global Business Travel has unveiled a multi-channel ground transportation platform that gives travel managers and travellers expanded flexibility, choice and control.

GBT’s ground platform offers access to more than 750 ground operators in more than 2,000 cities in 18 countries.

Integrated options include black cars, taxis, limos, airport express trains and shuttles, plus ridesharing via a recently announced partnership with Lyft − the first integration of its kind between a ride-sharing company and a travel management company.

The platform equips clients with a GDS-agnostic solution that seamlessly captures and manages ground bookings in one place, regardless of whether the booking was made online, offline or via the Amex GBT Mobile app.

Customisable at both company and traveller level, the platform can evolve as corporate travel policy requirements and individual preferences change.


Travel managers will now have access to all company bookings in a single location, giving companies comprehensive visibility into their ground programme.

It underpins GBT booking channels including the Amex GBT Mobile app and connects to Global Trip Record – GBT’s single source of accurate, reliable real-time and historic trip data.

Michael Qualantone, executive vice president of global supplier relations for American Express Global Business Travel, said: “Traditionally, ground spend has been a blind spot for travel managers. GBT clients saw 95 per cent leakage through out-of-policy booking channels for ground bookings in 2017, resulting in lost opportunities for our clients to negotiate on that spend and ensure traveller compliance.

“Our ground transportation platform is the first solution of its kind for booking via a seamless user experience that meets both the content and choice expectations of travellers and the core needs of travel managers, all in one place.”

The platform is currently in pilot with early adopter clients in North America and EMEA.

GBT clients can contact their client managers for more information about the GBT ground platform.