Jayride has embraced innovation in 2023, with data and technological advancements, including automated services, which have enhanced their offering to customers and partners. Strategic changes, acquisitions, and marketing efforts have further solidified Jayride’s position as a leading platform in the airport transfer market.

AirportShuttles.com Acquisition
In February 2023 Jayride announced the acquisition of AirportShuttles.com and the associated website assets.

Jayride Group co-founder Rod Bishop commented earlier this year “The assets we are acquiring are a compelling fit with our growth strategy to build the world’s leader in rides for travellers. The traffic to the AirportShuttles.com website enhances the scale of our group, particularly in the United States, and accelerates our path to cash flow positive.”

The move came ahead of the busy summer season in the Northern Hemisphere and supports customers in Europe and the US, which together account for two-thirds of the company’s customer base.

Jayride reached 1 million Passenger Trips
In February, Jayride set out to meet a 1 million run rate for passenger trips. In July 2023 figures showed an increase of 75,100 bookings, up 74% year on year compared to July 2022.

In August Jayride Group (ASX:JAY) announced that the company not only achieved but exceeded the 1 million run rate for passenger trips booked in July with the company.

All key markets saw an upsurge of bookings for trips, including the UK, Europe, North America, Asia, and Oceania.

European Growth Hub and Ride Tracker
Further initiatives included the expansion of the Jayride Europe Growth Hub and the launch of a multilingual website. The latter included the addition of Spanish and there are plans to include more European languages in 2024.

The company also introduced a range of new tools in order to improve both the user and supplier experience. These include Ride Tracker for every driver which has led to an increase in engagement from major travel partners. The positive impact of the tool bodes well for future partnerships. Jayride is committed to continuous innovation, and this will carry on into 2024.

Revamped Agent Portal
In August 2023, the business announced that it had revamped its agent portal to include a dedicated concierge service, additional extras, and extensive payment options.

Agents can monetise to the last mile and support local in-destination businesses. A new user-friendly search engine function made it easier than ever to get a tailored quote with a simple filtering system for vehicle type or size, additional services, star ratings and price ranges.

Jayride sends agents booking transfers, a customer voucher with detailed information, including supplier name, driver contact details and meeting instructions.

Agents can be onboarded within 24 hours at no cost, with Flex Travel Solutions enabling the platform to facilitate automated commission payments and transaction reconciliation.

The new concierge service extends the offering beyond just the airport, with a 24-hour team on-hand to provide an elevated service, curating an agent’s itinerary, including non-airport transfers, group bookings and more.

These updates provide agents with “even easier access to airport transport companies that cover more than 95% of world airport trips.”

2024 and beyond
So, what is next for Jayride in 2024? Initiatives include continued multilingual expansion and innovation alongside building a world leading customer experience to drive repeat purchases from retained travellers and travel brand partners. Jayride remains a key player in the evolving travel industry, offering peace of mind and convenience to travellers worldwide. The vision: door-to-door rides to suit every traveller’s needs, in every country, from anywhere to anywhere.