Illusions Online has secured a significant deal with one of Asia’s largest destination management companies (DMCs), Go Vacation Thailand.
The success is just the latest for the company, which was recognised as the Middle East’s Leading Travel Technology Provider at the World Travel Awards in both 2009 and 2010.
Illusions also took the coveted title of ‘World’s Leading Travel Technology Provider’ at the World Travel Awards 2009.
The Dubai-based firm, which provides enterprise solutions for tour operators and DMCs worldwide, will deliver an end-to-end centralised technology solution for the operator, in a move that will put Illusions firmly on the Asian map.
Once implemented, the technology will be rolled out to Go Vacation’s subsidiaries in Indonesia and Sri Lanka in 2012.
Christoph Mueller, managing director of Go Vacation Thailand, which is part of the third largest tour operator in Germany, The REWE Group, said the DMC had made a “substantial investment” in the Illusions product because it was the most suitable, effective and reliable technology solution on the market.
“We had a look at a few different products and Illusions was the one in which we had the most confidence,” explained Mueller.
“We have a sister company from the group, which is also a very large DMC based in the US called New World Travel and it has been using Illusions successfully for the past year-and-a-half so it makes sense for us to use it too.”
Go Vacation boasts offices in all major tourist destinations in Thailand.
It serves around 200,000 clients annually and has DMC operations in other parts of Asia.
“The first step is to implement the complete Illusions 120 user licence system in Thailand and then by May next year, we are looking to roll this out to the offices in Indonesia and Sri Lanka where further users will be added to the system,” said Mueller.
Illusions has already delivered the Go Vacation system that will automate and integrate every aspect of its business including product management, hotel/services contracting, packages and back-to-back series, client profiles and tariff rules, a booking engine, client and supplier documentation, accounts receivables and accounts payables, CRM, logistics and planning modules, as well as Internet booking engines for clients to purchase the entire product range online.
Also included is the XML capability to allow Go Vacation’s client systems to connect to the Illusions system for product pricing, availability and making bookings.
All these functions are integrated into one online system.