Helplines set up for Flyglobespan passengers

Helplines set up for Flyglobespan passengers

Two dedicated phonelines have been set up to deal with the huge number of passengers affected by the collapse of the Globespan Group.

More than 8,000 calls have been received from passengers either stranded abroad or waiting for news in Scotland following the collapse of the group, which included the airline Flyglobespan.

A total of 550 of the 650 staff have been made redundant immediately with the remainder retained to wind down the business.

Scotland’s only airline collapsed on Wednesday, leaving 3,400 flight-only passengers stranded and a further 1,100 on package holidays with the company.

Bruce Cartwright, head of business recovery services at PricewaterhouseCoopers Scotland, said:

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“Our key focus has been on travellers and employees and we are acutely aware of the distress this situation has caused them.

“We will continue to ensure Globespan customers have all the information they require to both return home or to determine the next steps in terms of whether or not they can secure refunds.

“We would also like to thank the employees for their support during what is a difficult time, particularly in the lead up to Christmas, and also to Virgin for the support they have provided today.”

Virgin agreed to fly back 60 crew members at no charge who were stuck in Delhi and Dubai.

Other airlines including easyJet, and tour operators including Thomson and First Choice, have also stepped in to offer support to holidaymakers affected by the collapse.

The two numbers to call for information are:

0141 332 3233

0131 466 7612