Hyatt deploys air boarding pass kiosks

5th Oct 2006

Guests at Hyatt hotels in the U.S., Canada and the Caribbean can now print out their airline boarding pass in the hotel lobby within 24 hours of departure.
Using Vertical System’s BoardEZ kiosks, Hyatt’s “Fast Board” service is part of a new corporate initiative launched earlier this year to reduce hassles for travelers and increase productivity on the road.

The new BoardEZ airline boarding pass printing system features FreshStart? software that ensures all user information and usage history is permanently erased, thereby ensuring the guest absolute information security and privacy.

“Using VSi’s boarding pass tool allows our guests to better prepare for their travels, and we are delighted to be making that possible,” said Rusty Middleton, director of rooms for Hyatt Hotels Corp. “The Fast Board? service helps put our guests’ minds at ease by keeping flight information at their fingertips and saving them considerable time at the airport. In addition, it helps efficiency at our front desk, concierge stations and business centers.”

Feedback from Hyatt properties confirms that harried travelers are flocking to the Fast Board? kiosks. In fact, Michelle Feist, MIS manager at the Manchester Grand Hyatt San Diego, said she had to add a second terminal due to guest demand.

“Fast Board? is so popular with our guests that we now have a countertop unit on either side of the front desk to shorten the lines for boarding pass printing,” Feist said. “As a hotel that caters to both conventioneers and leisure guests attracted to our stunning waterfront setting, Fast Board? has reduced the lines in our business center and removed frustration tied to airline travel.”


This month, the Manchester Grand Hyatt will be adding tracking software from VSi to monitor Fast Board usage and ultimately determine if additional units are needed.

Richard Walter, director of rooms at the Hyatt Regency in Indianapolis, agreed, saying Fast Board? is a huge added value to the hotel and a great convenience to guests.

“Fast Board? has been so successful at the Hyatt Regency Indianapolis that we already had to switch from a countertop system to a free-standing kiosk to redirect traffic away from the front desk,” Walter said. “Our guests are typically computer savvy, and the new guest service initiatives put in place by Hyatt corporate have really helped to set us apart from our competition. From Fast Board?, to E-Concierge (which allows guests to plan their itinerary weeks in advance of their stay), to Web Check-in (which allows guests to check in at from their home or office, guaranteeing their room of choice will be available upon arrival) and the Hyatt Express Check-in Kiosk, our guests have never been happier.”


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