Amtrak has named Doug Varn to the new position of General Manager, Long Distance Services. He will be based in Chicago and have accountability for safety, customer satisfaction, ridership, on-time performance, and financial results for the Long Distance business line. Mr. Varn is currently chief of product planning and financial analysis for the Amtrak Marketing Department and he began working at Amtrak in 1973.
The business line structure is part of the Amtrak Strategic Plan that will help America’s Railroad® focus on performance improvements customers, partners and employees can measure and take pride in. It includes the functions of the Transportation, Mechanical, and Engineering departments within a common business line for the 15 long distance services on a national network of overnight routes ranging in length from 764 to 2,438 miles.
These trains provide service at nearly half of the stations in the Amtrak system and are the only Amtrak service in 23 of the 46 states in the network.
“Doug’s Amtrak professional experience crosses a full range of functional areas, including serving as vice president of planning and finance for the former Intercity business unit,” said Vice President of Operations DJ Stadtler. “He will leverage his deep experience to bring operational, financial and organizational excellence to Amtrak long-distance services.”
As general manager of the Auto Train, Mr. Varn achieved a break-even financial performance and garnered leading customer satisfaction scores. He will use this experience and work closely with other general managers to lead business planning and implement service improvements and productivity enhancements.