AI Travel Technology News Page 5
Travelport and Cognizant Bring Claude AI to Travel Platforms
The new Travelport Cognizant AI partnership is a significant step for both companies. Travelport is taking a significant step into AI-enabled travel technology through a new collaboration with Cognizant. The companies will incorporate Anthropic’s Claude AI into Travelport’s retail and distribution platforms.
Hotels Race to Be Found as AI Takes Over Travel Search
Artificial intelligence is changing how people search and book travel, and hotels are entering a new era of digital competition.
RateGain Appoints Heather Moses as Chief Marketing Officer
RateGain Travel Technologies Limited, a global leader in AI-powered SaaS solutions for the travel and hospitality industry, today announced the appointment of Heather Moses as Chief Marketing Officer. Based in Boston, Heather will lead RateGain’s global marketing function, driving category leadership, brand growth, and GTM strategy while overseeing communications, design, demand generation, and integrated marketing initiatives across the company’s expanding portfolio of AI-powered travel and hospitality solutions.
American Airlines to install Starlink, the fastest Wi-Fi in the sky
American Airlines today announced a sweeping modernization of its narrowbody inflight customer experience with the installation of Starlink, the fastest Wi-Fi in the sky, on more than 500 narrowbody aircraft beginning in Q1 2027. Starlink is widely regarded as the world's most advanced satellite constellation using a low Earth orbit to deliver broadband internet capable of supporting inflight streaming, online gaming, collaborative meeting tools and more. With thousands of satellites in low Earth orbit, Starlink can deliver multigigabit connectivity to aircraft using its Aero Terminal, which can support up to 1 Gbps per antenna.
Pegasus Airlines invests in new AI-powered operations platform
Based in Silicon Valley and focused on developing partnerships with the global technology ecosystem on behalf of Pegasus Airlines, Pegasus Innovation Lab is collaborating with Overwatch AI, a platform developed specifically for the needs of airline operations. The platform enables teams to quickly retrieve information through natural language to support operational decision-making across a range of topics, including technical issues, weather assessments and airport and airline requirements. Pegasus has also begun actively using the platform within its operations.
Specialized traveler support agents improve service quality by up to 21% compared to AI-solutions
24/7 Travel Partner Desk (247 tpd), a co-sourcing services company operating exclusively in the tourism sector, reports that traveler support delivered by industry-specialized human agents can improve service quality by up to 21% compared to AI-based solutions, according to its operational data. The findings show that human-led operations reach close to 90% quality performance in more than half of cases, with some achieving 100%. By contrast, AI-only support systems peak at 69% compliance, a figure that improves to 79% when human agents are involved in assisted models.
Gary Torres joins HotelREZ as Vice President of Platform Strategy
HotelREZ Hotels & Resorts has appointed Gary Torres as Vice President of Platform Strategy, reinforcing the company’s strategic focus on strengthening its core platform capabilities to seamlessly connect, support and scale its global partner ecosystem in a secure, resilient and future‑ready way.
Innspire and EHVA.ai Announce Strategic Partnership to Deliver True Global Operational Autonomy
Innspire, a leading provider of AI-powered guest engagement and hotel operations technology solutions for the global hospitality industry, including Highgate, Virgin Hotels, Hilton Grand Vacations, Davidson Hospitality, and Remington Hospitality, announced the signing of a Strategic Partnership and Channel Reseller Agreement with EHVA.ai, the conversational voice AI platform purpose-built for high-call-volume hospitality operations. Under the agreement, Innspire will serve as a channel partner and reseller for the EHVA.ai voice AI platform across its global hotel portfolio. The unified voice and text solution will provide a seamless flow of up-to-date and contextually relevant information, giving guests more choice in how they communicate with the hotel.
RateGain scales APAC & MEA commercial team 5x to address hotels’ AI growth challenge
RateGain Travel Technologies Limited, a global leader in AI-powered SaaS solutions for travel and hospitality, today announced the consolidation of its commercial organisation across Asia Pacific, Middle East & Africa (APAC & MEA), where it has expanded its local teams x5 over the past year, reaching more than 100 professionals in the region. This exponential growth, driven by the acquisition of Sojern, reflects the company’s strategic focus on accelerating the adoption of end-to-end AI-powered solutions among hoteliers across the market and further strengthens APAC & MEA markets as strategic growth markets within RateGain global business.
Mize and Dida Partner to Drive AI-Powered Intelligence and Efficiency in Global Travel Distribution
Mize, the AI-driven revenue infrastructure company powering travel businesses, today announced a strategic collaboration with Dida, a global AI-native travel distribution platform, to jointly build AI-powered infrastructure that enhances intelligence and operational efficiency across global travel distribution.
Most hoteliers use AI daily, but guest experience still needs a human touch
AI is no longer a side project in hospitality. New research from Mews shows that 98% of hoteliers have used AI across their operations in the last six months. On average, it is involved in 11 of the 19 most common hotel tasks and handles more than half the workload in those tasks. Adoption spans front office, commercial, F&B and leadership, and is highest in upper-midscale, upscale and luxury properties.
The Phocuswright Conference 2026 to tackle AI disruption
Phocuswright this week announced the theme for its 2026 annual conference: Pressures. Power. Pivots. A framework for examining the forces reshaping how demand is created, captured and converted across the travel industry. Registration is now open, with an early-rate window offering $800 in savings that closes May 29.