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Smooth handling in Hanoi airport with arrival of SITA Departure Control Services

Smooth handling in Hanoi airport with arrival of SITA Departure Control Services

Passengers and airlines at Vietnam’s capital city airport, Noi Bai International Airport in Hanoi, which welcomes nearly 10 million passengers, can expect smoother handling with the announcement today that Hanoi Ground Services, a subsidiary of Northern Airports Corporation, is implementing SITA Departure Control Services.

This system, provided by air transport IT specialist SITA, is used by 108 airlines and ground handlers in over 300 airports worldwide to check-in, board and process more than 121 million passengers each year. SITA Departure Control Services provides fully automated boarding, check-in, security information services and Interline Through Check-In (ITCI) which simplifies passenger processing and reduces flight connection times. In addition, fuel costs and loading errors are reduced with the system’s new intuitive Weight and Balance module.

Mr. Bui Tuan Anh, Director of Hanoi Ground Services, said: “Many of the airlines flying into Hanoi airport are already using SITA Departure Control Services at other airports and will now enjoy smoother operations by Hanoi Ground Services at Noi Bai International Airport which the rich features of the system enable.

“SITA’s technology is world-class and future-proofed, meaning that as we develop the airport in the future SITA’s system will support the improvements such as new self-service offerings for our passengers.”

Damian Hickey, SITA Regional Vice President, South Asia and India, said: “SITA Departure Control Services is robust and proven and Hanoi Ground Services will see immediate benefits to its operations. Our integrated solution of weight and balance, check-in, boarding and advance passenger information services (APIS) for security will ensure smooth passenger processing, while the inclusion of SITA network connections will provide Hanoi Ground Services with cost-effective connectivity.”


Project implementation began in October and the new services will be fully operational in January. Noi Bai International Airport in Hanoi serves 32 airlines flying to more than 60 destinations worldwide.