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MTR: New apps put timely information at passengers’ fingertips

MTR: New apps put timely information at passengers’ fingertips

Getting the latest information about MTR train service will soon be as easy for passengers as reaching for the smartphones in their pockets. From mid June, passengers can download two new apps “Next Train” and
“MTR Tourist” to help plan their journeys. A third app, “Traffic News”, will be available in the third quarter of 2012 to provide information during serious train service disruptions.
Using the latest technology, the new apps are being rolled out under the MTR Corporation’s new Listening‧Responding programme.
“These innovative apps have been developed in direct response to suggestions from our customers for easier ways to get the train service information they need, when they need it to make MTR journeys even more convenient,” said Mr Jay Walder, Chief Executive Officer of MTR Corporation.

“Next Train” provides real-time information on the next four trains arriving at a specified station on the Tung Chung Line and Airport Express. “MTR Tourist” assists visitors to navigate around the MTR system by providing such relevant information as routing, interchange stations, platform numbers and the exit nearest to the intended destination or tourist attraction.
The MTR’s train service on-time performance stands at a world-leading 99.9%. Even so, delays do occur from time to time. The “Traffic News” app aims to help minimise the inconvenience caused to passengers during serious service disruptions of over 20 minutes by providing up-to-date information and the corresponding changes in train service.
“Passengers tell us that information is critical in helping them plan their onward journeys in the event of a serious service disruption. Now, technology allows us to deliver that information directly into their hands in addition to the other channels currently available at stations such as public announcements, notices, giant signage and digital displays,” said Mr Walder.

“Traffic News” will also give updates on the train service being provided during special festive days as well as when Typhoon Signal Number 8 or above is issued. (Details of new apps in Annex)
In addition, the popular “MTR Mobile” app will also be enhanced from tomorrow with a search function for point-to-point first and last train information and location of barrier-free facilities. A full revamp to create an even better user interface will be carried out later this year.

The MTR Corporation will continue to explore the use of new technology to bring more information to passengers’ fingertips.