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Malaysia Airlines improves check-in efficiency

Malaysia Airlines improves check-in efficiency

Malaysia Airlines passengers will save valuable time and reduce hassle by checking in for flights out of Kuala Lumpur via new self check-in options set to be introduced later this month. The national carrier will introduce a mandatory self check-in requirement for all Economy class passengers flying out of Kuala Lumpur International Airport (KLIA) starting 15 July 2014.

The new system is set to improve the overall check-in experience for passengers returning to the UK and Ireland from KLIA or flying from the airport to other destinations around the world. The new measures will not affect passengers landing at KLIA and connecting with other flights since check in at their original departure airport will see them through to their final destination.

For up to 48-hours prior to a flight, customers can choose to either check in via MHweb, check-in on use MH mobile check in on, or use the Self Service Check-in Kiosks located at KLIA and Putrajaya ERL station. There are currently 34 kiosks available throughout KLIA. Smart phone users may also download the free MHmobile app for easy check-in. First Class and Business Class passengers who wish to self check-in may also do so through any of the options available.

The conventional check-in counters for Economy class passengers at KLIA will now be replaced with Bag Drop counters. Two special handling counters will be operated at E15 and E16 at KLIA. These counters will serve unaccompanied minors and disabled customers.

Malaysia Airlines is progressively introducing more technology-enabled options to passengers, such as self-baggage tagging and the automated baggage drop.


According to Director of Customer Services, Dato’ Salleh Ahmad Tabrani, “Once fully implemented, the Self Service Check-in kiosk will allow passengers to take control of their check-in experience and manage their time accordingly. Using this technology and innovation to automate the check-in process will ease congestion at check-in counters. Our guests will benefit as it will reduce their time spent waiting in queue”.

Customers will only need their booking reference or the 13-digit E-Ticket number to perform the Self Check-in.