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CityJet’s Twitter concierge is ‘a first for UK airlines’

CityJet’s Twitter concierge is ‘a first for UK airlines’

CityJet, the personal service airline, is to become the first airline in the UK to launch an interactive Concierge service via its Twitter feed @cityjet. The bespoke tool will be available from 1 August 2011 and initially will run as a trial service for 2-hours a day Monday to Friday to gauge customer feedback and uptake.  The service will offer tailor-made travel advice as well as the inside track on destinations across CityJet’s 17-strong route network which includes Paris, Florence, Amsterdam, Edinburgh and Dublin.

As well as giving the latest CityJet customer services information, the CityJet Twitter Concierge will endeavour to help all CityJet passengers with their travel related queries.  The Concierge will also be on hand to reserve hotel rooms, book restaurant tables and organise taxi pick ups across its network. The Concierge will not undertake any requests which require a financial commitment upfront such as ordering flowers or booking theatre tickets.

Christine Ourmieres, CEO CityJet, says “Twitter has become the ‘go to’ tool for customer service within the travel industry but we wanted to add value to the experience and offer a personal service where possible. The majority of our passengers are business travellers and the Twitter Concierge taps into their need for a swift, efficient and seamless travel service. 

It sits comfortably alongside our 15 minute check-ins and convenient flight schedules.  If the trial proves successful, we will extend and build on the Concierge service.”From 1 August 2011 the CityJet Twitter Concierge service will be online @cityjet during from 2pm-4pm Monday to Friday and will aim to turn around all requests within 15 minutes. The Concierge service will have a page on the CityJet website at and all destination information uncovered by the Concierge will be used to update CityJet’s online destination guides on a rolling basis.