Chiltern Railways is celebrating one hundred thousand downloads of their pioneering mobile ticketing app, which allows customers to buy, receive and display tickets via their phones. The app, which was an industry first, enables customers to buy tickets and scan the bar code at station barriers, eliminating the need to print a ticket at home or queue at a TVM or ticket office.
Since the launch of the app, Chiltern Railways added a feature so that it is possible to access free real time train information for any UK journey for the first time. Unlike other commercial booking services, the app does not include a booking fee and is free to download. It also remembers favourite journeys and debit card details, so that travel routes can be made with just a few touches of the screen.
Thomas Ableman, Commercial Director at Chiltern Railways said: “Our innovative approach to ticketing has been incredibly popular with our passengers, who are now able to spend less time queuing, buying and printing tickets.”
“The introduction of the app followed the successful launch of Mainline, our fast service between London and Birmingham. Not only are our trains faster but also the app allows passengers to buy their tickets on the move, speeding up the buying process. We look forward to reaching the next 100,000 download milestone as more and more people make Chiltern Railways their train company of choice.”
The application has been developed with partners Atos Origin and Masabi. To obtain the app, passengers just have to text ‘Chiltern’ to 88600 or search online app stores.