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Qatar Air takes on customer software

Qatar Airways has chosen HITIT’s CRANE 4C state-of-the-art customer relations system.

To raise customer satisfaction levels and improve the effectiveness and efficiency of the Customer Relations Department, award-winning Qatar Airways has implemented a new agreement with HITIT Computer Services for HITIT’s CRANE 4C (Customer Affairs) Software System.

The new CRANE 4C System is designed to automate Qatar Airways’ day-to-day operations - mainly to deal with the management of customer complaints. Other features include managing inquiries, analysing data, reporting on problems, volumes and trends, and keeping track of costs in compensation awarded.

CRANE 4C Customer Affairs System, developed by HITIT, was selected from a number of software systems because of the versatility and user friendliness of the system along with HITIT’s continued support for the application.

Qatar Airways said it was delighted to have joined forces with HITIT Computer Services for the new application.


The airline, based in Doha, capital of the State of Qatar, expressed delight at using a system that would help manage its rapidly growing business more effectively. Qatar Airways is one of the fastest growing airlines in the world, operating a young and modern fleet of 49 all-Airbus aircraft to 70 destinations across Europe, Middle East, Africa, Indian subcontinent and Far East.

The airline, which is among an elite group of international carriers ranked Five Star by industry monitor Skytrax for service and excellence, plans to more than double its fleet size to 110 aircraft by 2015. In line with its rapid growth, Qatar Airways will move to a brand new airport in 2009 when the first phase of the New Doha International Airport is scheduled to open.