Jet Airways will implement the Amadeus Ticket Changer solution, allowing travel agencies in India to change and modify flight bookings.
Amadeus Ticket Changer is designed to automatically manage the necessary calculations to reissue a ticket, and to store the results in the correct ticketing formats.
The tool allows itinerary changes including changes to date, flight and routing, and processes a range of tickets.
Tickets for several different passengers can all be changed at the same time in one transaction, and an unlimited number of changes can be made to the ticket before departure.
“Jet Airways has constantly innovated to remain ahead of the industry and the implementation of this automatic ticket changer with Amadeus is further testimony to the same,” said Sudheer Raghvan, Jet’s Chief Commercial Officer.
“Flexibility is the key for business or leisure traveller today, in terms of an innate ability for the guest to change his or her flights. Given that this ticket changer will allow Jet Airways’ guests just that to automatically recalculate and prepare documents for the reissue of electronic tickets based on the IATA industry standard, will offer enhanced freedom to our guests. We are thus immensely pleased to partner with Amadeus once again to help facilitate and deliver such a seamless customer experience.”
Rakesh Bansal, Chief Executive Officer of Amadeus India added; “In today’s environment of last minute alterations, customers want the flexibility to change flights at their will. For one in five customers, the ability to easily change or cancel a ticket is one of the deciding factors while purchasing their tickets. Historically, tickets were re-issued manually; this is a time intensive process. However, with Amadeus Ticket Changer, changes can be made with one stroke, computing the fare and tax differentials, the penalties and any residual values.”