Carlson Hotels Worldwide today announced a new customer guarantee for Radisson Hotels & Resorts
and Park Plaza Hotels & Resorts which ensures that guests will find the best
online room rate on the hotel brand web sites: www.radisson.com and
www.parkplaza.com
.  The guarantee goes into effect today at more than 425
Radisson locations in 61 countries and nearly 40 Park Plaza locations in 12
countries.
Carlson says it wants to make it easy for busy customers to find
the best available rate without the need to shop around.
“We want our customers to know that we value their time,” said
Brian Stage, executive vice president for sales, distribution and reservation
services for Carlson Hotels Worldwide, parent organization of Radisson and
Park Plaza.  “With the popularity of the Internet and the large number of
travel websites available, customers can spend hours searching the various
sites for the best rate.  Added Stage, “We want our guests to know that we
will work hard to ensure that the best available online rate is on our brand
sites.  Customers no longer need to waste valuable time checking numerous
sites to ensure the best rate.”
The company plans to stand behind its guarantee.  If a customer
finds a lower online rate, that lower rate will be honored and an additional 25
percent discount will be given.  Details of the guarantee are on the brand
web sites.
“By encouraging our guests to work with us to ensure that the best
online rate is always on the Radisson and Park Plaza web sites, we will build
trust between our customers and our company.  We want to continue to
provide easy, time-saving access to our best online rate at all times via our
own website,” Stage added.
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