Tripadvisor News Page 17
TripAdvisor adds free customer satisfaction dashboard to owners’ resource center
TripAdvisor(R), the world’s largest travel community, today announced the addition of free, personalized customer satisfaction management dashboards to each property owner’s page on the site. Managers and owners of every one of the 450,000 hotels on TripAdvisor can now instantly assess their performance, as determined by their guests, including trend and competitive analysis, and a new Customer Satisfaction Index (CSI). Market Metrix, the leader in feedback solutions for the hospitality industry, powers these customer metrics.
TripAdvisor comes under flak over review authenticity
TripAdvisor has been embroiled in a row the authenticity over its reviews, with hoteliers alleging that the market-leader has grown so large it is no longer able to police its content.There are claims within the industry that some hotels are using the site to attack rivals and boost their own ratings by posting fake reviews.
Survey: Traveller trends for 2007
TripAdvisor has revealed the results of its annual travel trends survey of nearly 4,000 travelers, globally.
Tripadvisor announces hippest hotels
TripAdvisor announced the top 10 hip hotels from around the globe, according to traveler popularity and TripAdvisor editors.
TripAdvisor’s top 10 quirky hotels
TripAdvisor(TM) has announced the top 10 quirkiest hotels from around the globe, according to traveler popularity and TripAdvisor editors.