MICROS Systems, the leading provider of technology solutions for the hospitality and retail industries, is pleased to announce that InterContinental Hotels Group (IHG) has selected the cloud-based MICROS Simphony Enterprise Solution as its next generation point-of-service solution for 61 UK hotels.

Having worked with MICROS technologies for many years, IHG decided to upgrade to MICROS Simphony, a cloud-based enterprise point-of-service solution that offers full support to multi-property hotel chains.

The solution, hosted in MICROS’s datacentres, allows IHG to eliminate the costs involved in buying and maintaining hotel-based server hardware, while also ensuring optimum performance at all times of the day or night in every hotel across its managed estate. 

IHG will also benefit from centralised management tools. Prices can be updated instantly across every property at the touch of a button, while improved business intelligence capability will provide consolidated reporting for all of the hotels, ensuring that food and beverage sales can be tracked, monitored and analysed. A single, centralised database provides support for customer relationship management and intelligent promotions and targeted marketing. 

Jonathan Edwards , Technology Operations Director, UK&I at InterContinental Hotels Group, stated: “MICROS Simphony offers significant benefits to our business. We were keen to move to a hosted solution and MICROS was able to provide the system to achieve that, while also providing us with the centralised reporting that we require to analyse sales across all of our restaurants and bars. By standardising our systems and business processes, we will be able to realise opportunities for revenue growth and improve the offerings that we deliver to our guests.”

Frank Ward , Chief Executive Officer, MICROS Systems UK, stated, “We are delighted to strengthen and expand our long-standing partnership with the InterContinental Hotels Group. MICROS is deeply committed to innovation, and this project is a fine example of how we work with our customers to deliver the products and services to meet their needs as their business evolves.”