ScotRail has installed a touch-screen machine at Aberdeen station to speed up ticket collection for customers. Aberdeen was chosen as the first station to trial the fast ticket-printing machine as it issues more than 11,000 Tickets on Departure a month – more than any other station in Scotland.
The easy-to-use machine, known as a ‘ToDler’, will be trialled for six months.
Sean Duffy, ScotRail’s commercial director, said: “This touch-screen machine will make a real difference for our customers in Aberdeen by making it faster and easier to collect pre-booked tickets.
“It highlights our ongoing commitment to further enhancing Scotland’s railways.”
The machine, manufactured by Parkeon, checks customers’ credit card details before printing tickets at up to three times the speed of conventional ticket vending machines.
Paul Moirano, Parkeon’s Sales Director for UK Rail, said: “We’re making it easier than ever before to get from online to on-train.
“ToDler is dedicated purely to the collection of pre-paid tickets, thereby speeding up station throughput and enhancing the passenger experience.”