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CrossCountry goes round the clock on social media support

CrossCountry goes round the clock on social media support

CrossCountry has enhanced its commitment to customer service by launching a 24-hour, seven day a week online customer contact service.

The train company is now contactable 24/7 on the company’s Twitter and Facebook channels to aid passengers with their queries. 

CrossCountry’s Twitter and Facebook account was previously monitored between 06:00 and 22:00 Monday to Saturday, and 08:00 and 22:00 on Sundays.

The channels feature a mixture of travel information and live service updates, along with promotional offers, giveaways and competitions. 


The decision to take the service to operational over 24 hours comes after the new franchise agreement that was renewed in October 2016.

Emma Donnelly, customer relations and social media manager at CrossCountry said: “We understand that our customers lead busy lives and need to be able to speak to somebody about their travel plans at different times during the day.

“Our social media sites have proven to be a really effective, convenient way for people to get in touch with us and have also allowed us to engage with our customers in real time.

“We want to support our customers from the moment they plan their journey to the minute they arrive at their destination, no matter what the time.”
Customers can now contact CrossCountry 24-hours a day by tweeting @CrossCountryUK or messaging