Travelport, the business services provider to the global travel industry, has today announced a new agreement with Cozmo Travels, a leading travel management company in the Middle East, which has seen comprehensive testing of Travelport’s ground-breaking Universal Desktop begin at the agency this month.

With operations across the UAE, Qatar and Saudi Arabia, the collaboration makes Cozmo Travelport’s first Middle East customer to benefit from the application which streamlines the travel booking process within a single, powerful platform. Through Travelport Universal Desktop, Cozmo will gain access to advanced desktop functionality including the ability to seamlessly combine all components of the travel itinerary and centrally manage profile and policy information, all within the highly configurable desktop.

“In line with our growth plan, we at Cozmo are committed to innovation – not only in relation to the quality of our staff and our training processes, but also the tools available to our front line people,” said Jamal Abdulnazar, General Manager for Cozmo Travels. “The technology we provide agents with is crucial in giving them the ability to respond to clients in a timely manner with a full range of competitively priced products and services.”

“We’re excited to be working with the team at Cozmo on this pioneering project and are confident that Travelport Universal Desktop will take their client service to a new level, bringing a vast range of products into a single platform, increasing productivity, maintaining accuracy and supporting the high standards for which they continually strive,” said Rabih Saab, President and Managing Director, Middle East and Africa, Travelport.