Special policy provides customers traveling to Asia or Europe with additional options
ST. PAUL, MINN.—(March 11, 2003) - Northwest Airlines today announced a flexible ticketing policy for international travel that provides customers with additional travel and ticketing options in the event of military action.
“Northwest’s flexible international ticketing policy allows our customers to purchase travel at extremely attractive fares with the assurance that they can change their travel plans in the event of military action in the Middle East,” said Laura Liu, vice president of international revenue management.
Should a military conflict commence, Northwest’s flexible ticketing policy, which would apply to international tickets that have already been issued, provides customers with the option of:
* Changing travel scheduled within 90 days of when hostilities commence to an earlier or later date one time without paying any administrative change fees. All return travel must be concluded by December 15, 2003.
* Applying the full value of their original ticket towards the purchase of another ticket on Northwest or KLM, provided that travel is completed by December 15, 2003.
While Northwest will waive the change fee one time, customers will be responsible for any difference in fare and must qualify for all of the requirements of their new fare. Should the new fare be lower, refunds will not be given.
The policy also applies to customers traveling on award tickets related to Northwest’s WorldPerks frequent flyer program.
To take advantage of these options, customers must advise their travel agent or Northwest international reservations before their scheduled flight, or within 30 days of military action commencing, whichever occurs first.
Northwest’s flexible international ticketing policy applies to Northwest-issued tickets for travel between the U.S. and Asia, the U.S. and Europe, and within Asia. (Northwest-issued ticket numbers begin with the numbers 012.)
Northwest Airlines is the world`s fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,500 daily departures. With its travel partners, Northwest serves nearly 750 cities in almost 120 countries on six continents. In 2002, consumers from throughout the world recognized Northwest’s efforts to make travel easier. A 2002 J.D. Power and Associates study ranked airports at Detroit and Minneapolis/St. Paul, home to Northwest’s two largest hubs, tied for second place among large domestic airports in overall customer satisfaction. Business travelers who subscribe to OAG print and electronic flight guides rated nwa.com as the best airline Web site. Readers of TTG Asia and TTG China named Northwest “Best North American airline.”