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Hyatt Deploys Self Service Kiosks to More than 100 Properties

Hyatt Hotels Corporation is adding self-service check-in/checkout kiosks to more than 100 of its lobbies in Hyatt Regency and Grand Hyatt hotels in the United States, Canada and the Caribbean. Following an intense and successful six-month trial period in Chicago (Hyatt Regency O’Hare) and New York (Grand Hyatt New York), Hyatt will be rolling out the kiosks to its properties throughout 2005. Hyatt will be the first hotel company to offer the kiosk service across North America and the Caribbean.

Paired with NCR Corporation Hyatt has made the commitment to deploy kiosks in order to meet the demands of today’s travelers.

“Customers expect quick, easy check-in and checkout processes,” said Gary Dollens, vice president of product and design for Hyatt Hotels Corporation. “Investment in technology such as the kiosks gives Hyatt guests the unique opportunity to control their entire arrival and departure experiences.”

The kiosks read information on a credit card that a guest swipes to begin both check-in and checkout. Once the system recognizes the name and reservation, upon check-in guests can receive their room key, enter their frequent stay Hyatt Gold Passport number and request an upgrade or room change. While checking out the kiosk gives guests the ability to pay, print out a complete receipt, and receive a folio of their stay.

The technology installed in the kiosks will soon enable customers to choose the newspaper they want delivered to their room, make dinner reservations and select from a variety of activities at Hyatt’s resort locations.