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Double Diamond Resorts Implement MICROS OPERA

MICROS Systems, Inc. , a
leading provider of information technology solutions for the hospitality
industry, and Double Diamond Companies, owner/operator of two golf resorts
in Texas and one golf and spa in Pennsylvania, announce the implementation
of MICROS OPERA Enterprise Solution which includes the OPERA Property
Management System and OPERA Activities Scheduler. The OPERA Web suite for
Internet booking and profile management will be added in the near term.
The OPERA Enterprise Solution centralizes operations for Double Diamond
Companies within the corporate headquarters. The company’s three resorts
include White Bluff Resort, a premier resort destination and master
planned 3,450-acre residential community in Texas and host of the Texas
State Open, The Cliffs Resort, a premier resort destination and master
planned 1,090-acre residential community in Texas, and Eagle Rock Resort a
prestigious 4,200-acre golf and ski community in the beautiful Blue
Mountains in northeast Pennsylvania, offering championship golf, swimming
and snow skiing, as well as a full on-site spa and equestrian center. In
all, there are nearly 300 guest rooms, suites and condominiums. The
resorts also boast retail and dining establishments.

Double Diamond Companies wanted a centralized solution that would enable
corporate headquarters to consolidate all sales and marketing efforts,
control costs more effectively, and acquire information for faster
decision-making. The legacy system, with its excessive dependence on
manual manipulation of disparate databases, limited management’s ability
to analyze guest spending and resort operations. MICROS OPERA property
management system (PMS), in conjunction with OPERA Activities Scheduler
(Golf & Spa), are suitable for managing many highly dispersed properties,
and providing true centralized data and real-time reporting. The complete
OPERA Enterprise Solution also allowed Double Diamond to fulfill all its
needs with one provider, thereby minimizing installation and training

“Many providers claimed they offered centralization, but MICROS offers the
only property management solution that is truly centralized,” said Donna
Hargrove, Double Diamond’s Vice President of MIS. “We wanted that kind of
centralization to allow us to take as much operational focus off the
front- line staff at each of the resorts as we could. We wanted Double
Diamond’s staff to be focusing on guest services rather than data and
statistical manipulation.”

“We are pleased to offer a complete PMS solution to Double Diamond
Companies, including the installation of the MICROS OPERA Activities
module,” noted Desmond Parker, MICROS Sr. Vice President, Hotel Sales. “We
are now able to interface the golf, country club and spa components with
our PMS, which enables the resort to better fulfill its marketing
strategies for growth and loyalty. Once the OPERA Web suite is fully
implemented, we expect even better results for Double Diamond.”

Headquartered in Dallas, Texas, Double Diamond, Inc. is comprised of a
team of individuals specializing in managing, marketing, construction and
acquisition of upscale resort areas. The company is recognized throughout
the resort industry for their first-class resorts, challenging golf
courses, numerous amenities, beautiful landscaping, visitor service
orientation, and providing an upscale and enjoyable environment for both
families and conferences. Double Diamond’s resort portfolio includes over
10,000 acres of land, including White Bluff Resort, The Cliffs Resort, The
Retreat and Eagle Rock Resort.