ABTA’s Complaints Handling Workshop is ideal for those who handle or receive complaints on a regular basis and want a wider awareness and understanding of the complaint handling process.

This workshop will help you to manage your complaints more effectively, including tackling tricky issues such as dealing with complaints via social media, a method that customers are using more regularly. It will look how the updates to ABTA’s Code of Conduct will affect you as well as giving practical guidance on complaint handling techniques.