Since The First Wing opened in April, the new exclusive check-in area for British Airways’ First, Gold Executive Club and oneworld Emerald customers at Heathrow Terminal 5 has welcomed nearly 200,000 travellers through the dedicated security channel leading directly into the Galleries First lounge and Concorde Room.
That’s around 1,800 customers a day transferring through The First Wing from check-in to the lounge.
The smoothness and convenience of the innovation has resulted in great customer feedback and has also reduced the number of customers travelling through the normal security search areas, delivering a benefit for all fliers.
The airline is continuing to invest in other improvements to First, including a refresh of its flagship Concorde Room at Heathrow Terminal 5 to be unveiled in October 2017.
The lounge, which is exclusively for First customers will receive an updated look and feel, as well as improvements to the terrace area.
Alex Cruz, British Airways chairman, said: “We know that our First customers are used to the very best in life and have very exacting standards.
“They rightly expect every part of their journey with us to cater to their needs, so we’ve focused on areas that we know matter to them.
“First Wing enables them to maximise their time, whisking from kerb to lounge through the fast track security channel.”