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South West Trains-Network Rail Alliance investment pledge

South West Trains-Network Rail Alliance investment pledge

20 June 2013 Press Release Rail & Coach News

The South West Trains-Network Rail Alliance today pledged to continue investing in measures to boost customer satisfaction further as the latest National Passenger Survey results were released by Passenger Focus. Satisfaction with train services on the South West Trains network overall continues to be high at 81%, which is consistent with the average for other train operators in London and the South East.

Network Rail responds to ORR draft determination

Network Rail responds to ORR draft determination

16 June 2013 Press Release Rail & Coach News

Responding to the Office of Rail Regulation’s draft determination for control period 5 (2014-19), a Network Rail spokesperson said: “We welcome today’s draft determination from the Office of Rail Regulation setting out their proposals for the funding and investment the railway will need for the five years to 2019.

Virgin Rail takes action against Network Rail over breach of contract

Virgin Rail takes action against Network Rail over breach of contract

14 June 2013 Rail & Coach News

Virgin Rail Group has issued a demand that millions of pounds of customer-focussed improvements be made by Network Rail to compensate customers for poor punctuality in recent months. VRG, the owning group of Virgin Trains, is also preparing enforcement action to bring punctuality improvements, following sustained poor performance by Network Rail, which VRG believes is a breach of contract and has deterred some customers from travelling and damaged its business.

West Coast Main Line to receive major improvement work

West Coast Main Line to receive major improvement work

29 April 2013 Press Release Rail & Coach News

Work on the West Coast Main Line will be carried out this summer to increase the speed that trains can travel. Four major rail junctions will also be replaced and enhanced. The work will improve the reliability of the infrastructure and the punctuality of train services on Britain’s busiest mixed-use railway line.