Hotel Communication Network (HCN) today announced compelling results from a guest survey conducted at a luxury hotel in downtown Chicago. The study involved 179 hotel guests and evaluated perceptions and interaction with HCN Tablets featuring breakthrough AI Concierge technology. HCN’s new advertising platform allows major urban hotels to install fully integrated tablets that automate guest room technologies and enable hotels to deliver personalized guest experiences aligned with their brand, while earning significant revenues from a share of the advertising and ecommerce revenues generated through the tablet.

Innspire, a leader in digital guest-engagement solutions for hotels and resorts, today announced the successful deployment of its integrated platform at The Statler Hotel at Cornell University, one of the world’s premier teaching hotels. The deployment introduces a seamless digital guest journey (from booking through post-stay) powered by Innspire’s mobile app, AI Concierge, and deep system integrations. The result is faster service, improved operational efficiency, and personalized guest experiences.

HSMAI Hawaii members are encouraged to attend a Webinar next week on how guest behavior is evolving, where hotel brands need visibility in the AI ecosystem, and practical strategies for maintaining competitiveness in an increasingly AI-driven marketplace.

Travel Compositor, a leading provider of booking engine solutions for online leisure travel sellers and part of Travelsoft, the global Travel SaaS group powering travel distribution and packaging technologies worldwide, today announced a strategic evolution of its leadership structure. This step marks a new phase of growth, international consolidation, and long-term business continuity within the broader group strategy. As part of this transition process, the company has communicated that its founder and current CEO, Manuel Aragonés, will conclude a journey of more than 12 years leading the company in October 2026, when he will step down from his executive duties in line with his planned retirement.

Travelgate, part of the Travelsoft Group, is hosting the sixth edition of ConX, an invitation-only conference bringing together more than 1,000 senior executives from global travel distribution on 2 June at Poble Espanyol in Palma de Mallorca. Huawei returns as Main Sponsor for this edition. Under the theme ‘Otherness’, ConX 2026 confronts the central tension of the AI era: when every competitor runs the same models, trains on the same data and deploys the same tools, differentiation becomes the only sustainable advantage. The programme brings together the people best placed to define what that differentiation looks like — and to build it.

A revolution is taking place in China’s industrial tourism, powered by artificial intelligence, smart manufacturing and cutting-edge tourism experiences enabled by technological progress. Cities such as Wuhan are turning into the playground for AI-powered industrial tourism. Tourists can explore factories and industrial parks that use creative technologies such as robotics, automation and smart factories to produce goods for consumers.