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RateGain Appoints Heather Moses as Chief Marketing Officer

RateGain Appoints Heather Moses as Chief Marketing Officer

RateGain Travel Technologies Limited, a global leader in AI-powered SaaS solutions for the travel and hospitality industry, today announced the appointment of Heather Moses as Chief Marketing Officer. Based in Boston, Heather will lead RateGain’s global marketing function, driving category leadership, brand growth, and GTM strategy while overseeing communications, design, demand generation, and integrated marketing initiatives across the company’s expanding portfolio of AI-powered travel and hospitality solutions.

Mews and SiteMinder Pioneer Native Best-In-Class Distribution Inside the Hotel Operating System

Mews and SiteMinder Pioneer Native Best-In-Class Distribution Inside the Hotel Operating System

Mews, the hospitality operating system, and SiteMinder, the leading hotel commerce platform, have partnered to create the hotel industry’s first fully-integrated best-in-class distribution solution. Introduced today at Mews Unfold in Amsterdam, the solution will see SiteMinder’s distribution capability natively embedded within the Mews Operating System, marking the first time that hotels of any size can access the industry’s largest distribution network without leaving the platform their property runs on.

Mews Unveils the Operating System for Hospitality

Mews Unveils the Operating System for Hospitality

The average hotel runs on eight to ten different software vendors: a property management system (PMS) for reservations, a revenue management system (RMS) for pricing, a channel manager for distribution, a separate inbox for messaging, a separate kiosk for check-in, a separate point of sale (POS) for F&B, a separate receivables tool to chase what hasn't been paid. Each of these tools solved one problem. Together, they created a bigger one.

easyJet and Amsterdam Schiphol Airport deploy automated taxiing to reduce ground emissions

easyJet and Amsterdam Schiphol Airport deploy automated taxiing to reduce ground emissions

easyJet and Amsterdam Schiphol Airport are today announcing the rollout of electronic TaxiBot technology for Airbus aircraft operations at Schiphol, following a successful trial earlier this year. The introduction marks another step in easyJet’s ongoing strategy to improve operational efficiency and reduce emissions both in the air and on the ground. TaxiBot, funded by the SESAR project HERON**, is a semi-robotic, push-pull-free aircraft tractor that enables aircraft to taxi between the gate and runway without using their main jet engines. Instead, the aircraft operates using only its Auxiliary Power Unit (APU), significantly reducing fuel burn, CO₂ emissions and noise during ground operations.

JAL Group Launches "ARGO PROJECT," the World's First Lunar Transport Service by an Airline

JAL Group Launches "ARGO PROJECT," the World's First Lunar Transport Service by an Airline

JALUX Inc. (JALUX), the trading company of Japan Airlines (JAL), and ispace, inc. (ispace), a global lunar exploration company, today announced that the two companies have signed a payload service agreement (PSA) for ispace's next lunar landing mission, Mission 3, currently scheduled for 2028. Under the agreement, Japan Airlines Co., Ltd. (JAL) and JALUX will begin selling payload transport capacity to private companies and local governments on May 27, 2026, for delivery to the lunar surface.

American Airlines to install Starlink, the fastest Wi-Fi in the sky

American Airlines to install Starlink, the fastest Wi-Fi in the sky

American Airlines today announced a sweeping modernization of its narrowbody inflight customer experience with the installation of Starlink, the fastest Wi-Fi in the sky, on more than 500 narrowbody aircraft beginning in Q1 2027. Starlink is widely regarded as the world's most advanced satellite constellation using a low Earth orbit to deliver broadband internet capable of supporting inflight streaming, online gaming, collaborative meeting tools and more. With thousands of satellites in low Earth orbit, Starlink can deliver multigigabit connectivity to aircraft using its Aero Terminal, which can support up to 1 Gbps per antenna.

Pegasus Airlines invests in new AI-powered operations platform

Pegasus Airlines invests in new AI-powered operations platform

Based in Silicon Valley and focused on developing partnerships with the global technology ecosystem on behalf of Pegasus Airlines, Pegasus Innovation Lab is collaborating with Overwatch AI, a platform developed specifically for the needs of airline operations. The platform enables teams to quickly retrieve information through natural language to support operational decision-making across a range of topics, including technical issues, weather assessments and airport and airline requirements. Pegasus has also begun actively using the platform within its operations.

Specialized traveler support agents improve service quality by up to 21% compared to AI-solutions

Specialized traveler support agents improve service quality by up to 21% compared to AI-solutions

24/7 Travel Partner Desk (247 tpd), a co-sourcing services company operating exclusively in the tourism sector, reports that traveler support delivered by industry-specialized human agents can improve service quality by up to 21% compared to AI-based solutions, according to its operational data. The findings show that human-led operations reach close to 90% quality performance in more than half of cases, with some achieving 100%. By contrast, AI-only support systems peak at 69% compliance, a figure that improves to 79% when human agents are involved in assisted models.

Gary Torres joins HotelREZ as Vice President of Platform Strategy

Gary Torres joins HotelREZ as Vice President of Platform Strategy

HotelREZ Hotels & Resorts has appointed Gary Torres as Vice President of Platform Strategy, reinforcing the company’s strategic focus on strengthening its core platform capabilities to seamlessly connect, support and scale its global partner ecosystem in a secure, resilient and future‑ready way.

Phocuswright announces shortlist for its annual competition ahead of Phocuswright Europe in Barcelon

Phocuswright announces shortlist for its annual competition ahead of Phocuswright Europe in Barcelon

Seventeen travel tech startups have been selected for the finals of the 2026 Global Startup Pitch. Now in its fifth year, the competition is jointly produced by WiT, Phocuswright and PhocusWire and seeks to unearth the brightest stars in early-stage travel tech. The Global Startup Pitch competition is supported by American Express Global Business Travel (Amex GBT), a Phocuswright Strategic Partner of Innovation.

Ireckonu strengthens leadership team to support customer operations and global expansion

Ireckonu strengthens leadership team to support customer operations and global expansion

Ireckonu, a leading provider of middleware and customer data platform (CDP) solutions for the hospitality industry, today announced a strategic evolution of its leadership structure. This step marks a new phase of the company’s international growth, with an increased focus on customer operations, engineering execution, and people strategy as core enablers of scale.

Humanizing Hospitality: Why Choosing a Technology Partner with Heart Brings Many Happy Returns

Humanizing Hospitality: Why Choosing a Technology Partner with Heart Brings Many Happy Returns

As the 2026 tradeshow season begins, hotel leaders are evaluating technology in an environment shaped by ongoing labor constraints, rising guest expectations, and an intensified focus on operational efficiency. While innovation continues to accelerate across the hospitality technology landscape, the most meaningful progress will be driven not by novelty but by how effectively technology supports the people who power hotel operations.