The World Travel & Tourism Council (WTTC) has unveiled new insurance guidelines to rebuild global consumer confidence to help encourage the return of travelling.
The guidelines are designed to drive the return of safe, healthy and responsible travel and ensure the insurance sector is fit for purpose to operate for travellers in the ‘new normal’ of the Covid-19 world.
Insurance is a vital part of the tourism experience, providing peace of mind and risk mitigation to consumers, suppliers, and organisations across the sector.
These new guidelines were compiled based on input from leading companies, many of which have partnered with trusted experts in public health and governments to support safe, healthy and responsible travel.
The guidelines aim to promote consistent standards across all relevant functions with an increased focus on health and safety, in line with what travellers need and expect.
They provide practical insights and guidelines around insurance for the tourism private sector to equip them with the knowledge of risks, what insurance coverage they need to look for, and how to attain appropriate coverage for their needs.
Gloria Guevara, WTTC president, said: “Insurance is vital for travellers to have peace of mind and confidence to travel and it is now more important than ever to create confidence for consumers travelling in the ‘new normal’ of Covid-19.
“We have worked closely with key players across the travel insurance industry to make recommendations to ensure individual travellers, groups and organisations can feel safe and confident enough to travel, sure in the knowledge they have the protection they need.
“The measures outlined in our Insurance Guidelines should help guide travel insurers to create products which contain every contingency needed offer reassurance to enable travel to recommence to those countries which have relaxed their border controls and travel restrictions.”
Detailed discussions took place with key stakeholders and organisations to ensure maximum buy-in, alignment and practical implementation, to set clear expectations of what travellers may experience.
WTTC divided the new guidance into four pillars including operational and staff preparedness; ensuring a safe experience; rebuilding trust and confidence; innovation; and implementing enabling policies.
See the full guidance on the official WTTC website.