Visito, a leading conversational AI platform for independent hotels, today announced that its comprehensive guest communication platform has facilitated over two million interactions in 2024.

The company’s AI-powered messaging tools enable independent hotels to boost guest engagement and provide real-time assistance with minimal human intervention. Launched with the mission to streamline guest communication, the platform helps hoteliers manage high message volumes, automate repetitive responses, and overcome language barriers.

Pormer Sarram, CEO of Visito, said: “Reaching two million guest interactions this year is a testament to the value we bring to independent hotels. Through conversational AI, we’re equipping hoteliers with fully automated tools to improve guest engagement and scale their operations. This milestone reflects both the demand for cutting-edge AI solutions in hospitality and the trust our partners have in Visito.”

Visito empowers hotels to resolve 97% of guest messages across popular channels such as WhatsApp, Instagram, and Messenger. By reducing manual effort and operational costs, the platform delivers substantial efficiency gains while elevating guest satisfaction.

With customers in 15+ countries, Visito now serves more than 150,000 guests globally. The platform integrates seamlessly with leading property management systems, helping hotels to minimise support costs, increase direct bookings, and enhance the overall guest experience.