The Venetian Macao has been voted both Macao’s Leading Casino Resort and Macao’s Leading Resort at the 24th annual World Travel Awards.
The event was held recently in Shanghai on Sunday, with the accolades reflecting the integrated resort’s dedication to service excellence and highlight its success in the industry.
This is the ninth year The Venetian Macao has been recognised at the WTA, after also picking up the title of World’s Leading Hotel Dining & Entertainment Experience at last year’s event.
“We are deeply honoured to have been recognised by the industry in this way, now for the ninth year in a row,” said Mark McWhinnie, senior vice president of resort operations and development, Sands China.
“The Venetian Macao is a wonderful, iconic property and our talented and dedicated staff work hard to ensure all guests enjoy the best possible experience when they stay with us.
“These prestigious awards are a testament to the consistently high level of service we are achieving and confirmation of our excellence in the hospitality industry.”
The World Travel Awards were established in 1993 to identify and reward the world’s best travel organizations.
They have now developed into the most prestigious and comprehensive awards program in the travel and tourism industry and acknowledged worldwide as the benchmark of industry excellence.
WTA’s mission is to drive up standards within the industry and recognise brands that exceed expectations.
The organisation is independent and impartial, with winners chosen according to seven criteria: customer satisfaction and quality of service; overall business performance; product innovation; staff relations and development; corporate social responsibility and contribution to the local community; commitment to sustainable policies; and fulfilment of long-term corporate vision.
Votes are cast by professionals in the travel and tourism industries, including senior executives, travel buyers, tour operators and travel agents.
Voting has also been open to the public since 2009 to reflect the growing role the awards play in influencing how consumers make their travel purchasing decisions.