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United launches new Alexa skill to passengers

United launches new Alexa skill to passengers

United Airlines has revealed a new option for customers to check in and learn about flights without the touch of a finger.

The new United skill for Amazon Alexa allows customers to use their Alexa-enabled devices, such as the Amazon Echo and the Amazon Echo Dot, to check in and ask a variety of questions about flights.

United is the first US-based airline to offer an Alexa skill, further exemplifying the airline’s dedication to innovation and providing a smoother travel experience for its customers.

Both Virgin Atlantic and easyJet have launched the service in Europe.

“Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures,” said Praveen Sharma, vice president of digital products and analytics at United.

“Introducing the new skill to check in and receive flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or relax as they get ready for their upcoming flight.”


With this new skill customers can ask specific questions about flights, such as, “Alexa, ask United what is the status of my flight to San Francisco?”

With this new United skill for Amazon Alexa, customers can find information about their flights in seconds via Alexa, on the United app - which has been downloaded 29 million times – as well as online at or at the airport.