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Mandarin Oriental Hotel Group Selects InfoGenesis(TM) POS Solution from Agilysys

Mandarin Oriental Hotel Group Selects InfoGenesis(TM) POS Solution from Agilysys

Agilysys, Inc, a leading provider of innovative information technology and hospitality software solutions, has announced that Mandarin Oriental Hotel Group has selected the InfoGenesis(TM) POS system by Agilysys to streamline operations and enhance guest service at its two new hotels in Barcelona and Las Vegas.

Mandarin Oriental, Barcelona is also using the ResPAK* restaurant management solution, which is fully integrated with the InfoGenesis POS system, to optimize table usage and personalize dining services in its restaurants.

“In my opinion, the InfoGenesis POS system is the most advanced point-of-sale solution on the market,” said Gary McCallum, vice president of hotel information systems for Mandarin Oriental Hotel Group. “Its flexibility and performance are simply unmatched in the industry. We have used this solution at our other properties with great success and are confident it will maximize productivity at our two newest hotels. We are also excited about using the ResPAK solution at our Barcelona property to manage restaurant reservations and tables and create a more memorable guest experience.”

The InfoGenesis POS system is an award-winning point-of-sale software solution that combines powerful reporting and configuration capabilities in the back office with an easy-to-use touch-screen terminal application. Designed for multi-unit operations common in hospitality environments, the system can manage any combination of dining, bar, room service and gift shop operations. Features of the InfoGenesis POS solution include real-time reporting capabilities, audit log and electronic journal, multi-language capability, packages and prix fixe menus, signature capture and advanced sorting, filtering and grouping options.

The ResPAK solution is a comprehensive restaurant management software system designed to increase efficiency, minimize staff costs and maximize revenue. Its real-time self-service portal optimizes online reservations without the need for staff, and SMS messaging and paging ensures timely guest communication. Built-in e-mail functionality and storage of guest details and preferences allows for targeted marketing campaigns. Reporting and analysis tools reveal trends in bookings and spend, enabling restaurants to plan for staffing during peak and quiet periods.


“Hotels that want an edge on the competition need technology that enables them to operate at peak efficiency, especially in highly competitive markets like Barcelona and Las Vegas,” said Tina Stehle, senior vice president and general manager of Agilysys Hospitality Solutions Group. “Our InfoGenesis POS system, which has a successful track record at many of the world’s leading properties, will enable Mandarin’s two new hotels to boost productivity and capitalize on revenue opportunities, while the ResPAK solution will enable Mandarin Oriental, Barcelona to achieve that perfect balance between operational efficiency and guest service.”

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels, resorts and residences. Mandarin Oriental now operates, or has in development, 41 hotels representing more than 10,000 rooms in 25 countries, with 17 hotels in Asia, 14 in the Americas and 10 in Europe and North Africa. In addition, the Group operates, or has in development, 13 Residences at Mandarin Oriental, connected to the Group’s properties.