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M Social Singapore welcomes first robotic team member

M Social Singapore welcomes first robotic team member

M Social Singapore, part of Millennium Hotels & Resorts, has introduced the first front-of-house autonomous service delivery robot in to its guest services team.

AURA for short, has been developed by Savioke and is a robotic solution to the hotel industry’s manpower shortage.

It is also a great way to increase productivity within hotels, argues the property.

The relay robot optimises operations and takes the guests’ experience to the next level.

Not only does AURA engage guests with her “personality”, she also frees up the hotel team’s time so that they can focus on providing the personal, human touches that go a long way to creating a positive hotel experience.


As a hotel that embraces technology, M Social Singapore is leading the way with welcoming AURA into the team.

She is the first deployment outside of the USA working alongside people in busy environments, and has been programmed to have a warm and friendly personality with human traits such as trustworthiness, politeness and dependability - to ensure guests and employees feel comfortable in her presence.

AURA delivers items such as bottled water, fresh towels, toiletries and meals to guests’ rooms and can also be dialled for room service.

Steve Cousins, chief executive, Savioke, commented: “If you put an item into AURA and tell her where to go, she will deliver it and then return to the docking station by herself.

“AURA can operate and ride in elevators, navigate her way to a guest’s door, let them know that a delivery has arrived (guest phone rings), and then open its lid for guests when they answer the door.”

Located along Robertson Quay, M Social Singapore is a 293-room lifestyle design hotel that thrives on an interplay of friendship, community and new experiences.

Designed by Philippe Starck, it is the latest hotel by Millennium Hotels & Resorts, the hotel arm of property giant City Developments.