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Jetstar Airways, Asia Pacific’s fastest growing low cost airline partners with SuccessFactors

Jetstar Airways, Asia Pacific’s fastest growing low cost airline partners with SuccessFactors

Today, SuccessFactors Inc.announced that Jetstar Airways (Jetstar) has selected the entire Business Execution (BizX) Software Suite to improve both the employee experience and the customer travel experience.

Part of the Qantas Group, Jetstar is a low fares leader in the Asia Pacific region, operating to almost 60 destinations across Australia, New Zealand, Asia and the Pacific. Operating since May 2004, the airline is part of a successful two flying brand strategy for Qantas.

Jetstar Chief Executive Officer Bruce Buchanan said the software platform offered by SuccessFactors provided the airline with greater flexibility and efficiency in managing the needs of its growing staff.

“Since Jetstar started in 2004 with just 400 people, we have grown to become a team of almost 7,000 and we’re constantly looking at ways that technology can help us work smarter and faster,” said Mr. Buchanan. “SuccessFactors provides an efficient, cost effective platform for our employment processes and is part of a wide-reaching initiative to boost leadership development, performance management and staff engagement.”

SuccessFactors’ software platform will be configured to streamline Jetstar’s employment processes including recruitment, HR administration, learning and development and performance management.


Mr. Buchanan said the partnership with SuccessFactors would also help Jetstar maximize its business edge in terms of lower costs and improved customer outcomes.

“As an innovator in our industry, Jetstar continues to drive efficiency in order to consistently offer low fares and provide more choice for flyers,” he said.  “SuccessFactors has proven industry expertise and, through our partnership with them, we gain a business execution platform that will bring new efficiencies and flexibility.”

Founder and CEO of SuccessFactors, Lars Dalgaard, said the Jetstar and SuccessFactors partnership highlighted the software and services, ability to further transform business best practices and evolve future business models.

“When I recently met with Bruce Buchanan in Melbourne, it was immediately obvious that SuccessFactors was a perfect match for Jetstar’s vision, passion, people and culture. Both companies recently reported record figures in the toughest economic climate in history and we are honored to be chosen as a partner at such a pivotal time.” Mr. Dalgaard said.

“SuccessFactors is significantly expanding its presence in Australia with many recent wins and Jetstar is the result of such expansion. We are bringing the world’s best Business Execution software and services to one of Australia’s iconic companies, Jetstar,” commented Mr. Dalgaard. “Historical success combined with today’s offering and future vision helps companies be more productive. We are continually evolving as we compete locally and on the global market, demonstrating the business value of our global reach and deep understanding of industry and local market demands,” Mr. Dalgaard said.

Jetstar said making sure the right people, with the right skills, are in the right roles was a critical component to the future growth and success of its low fare operations.