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Hyatt Global President of Operations, Chuck Floyd, Announces Retirement

Hyatt Global President of Operations, Chuck Floyd, Announces Retirement

Hyatt Hotels Corporation (NYSE: H) announced that, effective December 31, 2023, H. Charles “Chuck” Floyd will step down from his current role as Executive Vice President – Global President of Operations and, effective January 1, 2024, transition to a role of Senior Advisor to Mark Hoplamazian, Hyatt’s President and Chief Executive Officer, for a period of six months. Floyd will retire from Hyatt effective June 30, 2024.

“It is with immense pride and heartfelt appreciation that we celebrate the extraordinary career of Chuck Floyd, who has been a member of the Hyatt family for more than four decades,” said Hoplamazian. “Chuck’s tenure at Hyatt is nothing short of legendary. He has demonstrated an unwavering commitment to the Hyatt family, driving excellent and profitable operations and – crucially – delivering the unique Hyatt guest experience that embodies our purpose of care.”

Floyd’s impressive career started in 1981 as a Corporate Management Trainee, leading him to front office and rooms positions in Minneapolis, Chicago, Los Angeles and Monterey. In 1989, Chuck was appointed to General Manager at Hyatt Lisle in Illinois, followed by General Manager roles in Minneapolis and San Francisco. Chuck’s leadership journey brought him to Hyatt’s corporate office in Chicago in 1997, leading to a series of Sales and Operations leadership roles and setting the stage for a celebrated career in global operations. In 2015, Chuck stepped into his role as Global President of Operations which he held through today, overseeing Hyatt’s Global Operations Center (GOC) and Operations across the Americas, EAME and ASPAC regions.

With Floyd’s transition, regional Group Presidents Pete Sears (Americas), David Udell (ASPAC) and Javier Águila (EAME), as well Chief Growth Officer Jim Chu, will report directly to Hoplamazian, effective January 1, 2024.